www.shaktipumps.com is owned and operated bySHAKTI PUMPS INDIA LIMITED.A company incorporated under the laws of India.
Refund /Return Policy
Refund will be done through online mode in 7-8 working days of delivery of the order. In the event that a damaged product is received, it must be reported to us within 48 hours of delivery.
Guidelines for Returns & Replacement:
- Item is physically damaged/defective
- Varies from the description on the website
- Wrong item delivered
- Missing parts/accessories
If an item was delivered defective or damaged, it should be notified to the Customer Care team (firstname.lastname@example.org) or @ 1800-103-5555(Toll Free) within 48 hours from the time of delivery Product should be unused. Not even once
- Brand packing should remain intact
- Invoice should be available
- All the tags/labels should be available
You can cancel your order before the product has not been processed for shipment. Once cancelled, complete amount will be refunded for prepaid orders. Orders for products parts will not be cancelled once confirmed.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
Shaktipumps.com reserves the right to cancel any order under the following circumstances:
Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
In case of wrong product price or specification mentioned on Shaktipumps.com
Unavailability of products - In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled.
If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order. limit
Shipping and delivery Policy
Shipping will be done within 72 hour of the order placed and delivery will be done with in 6-7 working days.
Returning a Product
There are 2 ways to Return the product. One is to return the product to the courier partner sent by shaktipumps.com. However, in some cases, Return service is not offered by our Logistic Service Providers. In all such cases Customer needs to send the product to us through India Post only and we will reimburse courier charges.
Steps to follow to Return a product
Customer should follow the below mentioned steps in order to Return any item.
Customer should intimate us through call/email within 7 days of receiving the order. Customer has to make sure that
A: The product is unused. Not even once
B: Brand packaging should remain intact.
C: Invoice should be available
D: All the tags/labels should be available
We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days.
Customer has to make sure that he packs the product in proper manner and paste the invoice on it.
Customer will have to handover the product to the courier boy.
Once picked up product will be sent to us by the courier partner.
Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
If any damage/defect is found from Shakti Pumps end, we will try to arrange a replacement; however, it depends on the availability of the product.
In case of refund, money will be refunded to the customer.
In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India postal the below mentioned address once the request for reverse pickup is raised: