Terms of Use

www.shaktipumps.com is owned and operated bySHAKTI PUMPS INDIA LIMITED.A company incorporated under the laws of India.

Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting withSHAKTI PUMPS INDIA LIMITEDand these terms and conditions including the policies constitute your binding obligations, withSHAKTI PUMPS INDIA LIMITED.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. www.shaktipumps.comallows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall meanSHAKTI PUMPS INDIA LIMITED.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

Refund /Return Policy

Refund will be done through online mode in 7-8 working days of delivery of the order. In the event that a damaged product is received, it must be reported to us within 48 hours of delivery.

Guidelines for Returns & Replacement:
Return/Replacement Criteria

• Item is physically damaged/defective
• Varies from the description on the website
• Wrong item delivered
• Missing parts/accessories

Return Eligibility

If an item was delivered defective or damaged, it should be notified to the Customer Care team (care@shaktipumps.com) or @ 1800-103-5555(Toll Free) within 48 hours from the time of delivery Product should be unused. Not even once

• Brand packing should remain intact
• Invoice should be available
• All the tags/labels should be available

Cancellation Policy

You can cancel your order before the product has not been processed for shipment. Once cancelled, complete amount will be refunded for prepaid orders. Orders for products parts will not be cancelled once confirmed.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

Shaktipumps.com reserves the right to cancel any order under the following circumstances:

Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.

In case of wrong product price or specification mentioned on Shaktipumps.com

Unavailability of products - In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled.

If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order. limit

Shipping and delivery Policy

Shipping will be done within 72 hour of the order placed and delivery will be done with in 6-7 working days.

Returning a Product

There are 2 ways to Return the product. One is to return the product to the courier partner sent by shaktipumps.com. However, in some cases, Return service is not offered by our Logistic Service Providers. In all such cases Customer needs to send the product to us through India Post only and we will reimburse courier charges.

Steps to follow to Return a product

Customer should follow the below mentioned steps in order to Return any item.

Customer should intimate us through call/email within 7 days of receiving the order. Customer has to make sure that

A: The product is unused. Not even once

B: Brand packaging should remain intact.

C: Invoice should be available

D: All the tags/labels should be available

We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days.

Customer has to make sure that he packs the product in proper manner and paste the invoice on it.

Customer will have to handover the product to the courier boy.

Once picked up product will be sent to us by the courier partner.

Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.

If any damage/defect is found from Shakti Pumps end, we will try to arrange a replacement; however, it depends on the availability of the product.

In case of refund, money will be refunded to the customer.

In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India postal the below mentioned address once the request for reverse pickup is raised: